Customer Service
Customer service is important to us here at Broyce Control. We therefore want to ensure we provide you with the best service possible from your initial inquiry through to your order being fulfilled.
Ordering
Orders can be received 24 hours a day, 7 days a week, 365 days a year. Please remember to quote: your order number, product type number, quantity, company name and address, your name and telephone number, any special instructions, e.g. overnight AM delivery, scheduling requirements.
Non-stock items
Contact the Sales office for further information.
Shipping & Delivery
For UK customers, small parcels are sent by Royal Mail 1st class post or by a national carrier Next Day service. Overnight AM delivery is also available.
For overseas requirements please contact our Sales office.
Samples
Samples are available for technical evaluation. Contact the Sales office for further information.
Guarantee
All products manufactured carry a 12 month guarantee against defective manufacture.
Returns
In the unlikely event that a problem arises with the product you have purchased we would ask initially that you contact our Technical department so that we can see if the problem can be resolved over the phone. If it is then necessary to have the product returned to us and provided it has been installed and used in accordance with our technical information and is still under warranty, we will accept the product back and carry out a full investigation. Please request a returns number from our Sales Department and quote this on your accompanying documentation.
Please note that if a product has been purchased through one of our distributors it will be necessary to contact them to arrange the return or product replacement.
Customer Feedback
If you wish to provide any feedback about a product or service, please complete our feedback form which can be found by clicking here.
Conditions of Sale
Our Conditions of Sale can be found by clicking here.
Terms and Conditions
Our Terms and Conditions can be found by clicking here.
Contact us
Get in touch to see what we can do for you. We’d be only too happy to help.
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